Wing FTP Server Wing FTP Server


If you have problems using Wing FTP Server, please

1. Take a look at the Online Help Documents first.

2. Try to find the answer in the Knowledge Base database.

3. You may visit the Support Forum where our team of dedicated support staff will answer your questions, and loyal users of Wing FTP Server will share their using experience here.

4. Email us at support@wftpserver.com if the above fails or in case of urgent problems. Please provide the following information while sending emails to us:

  • The version of Wing FTP Server you are using.
  • The version of the OS you are using. Such as Windows Server 2008, CentOS 7.0, MacOS 10.5, etc.
  • Please provide an as detailed as possible description of the issue. And, if possible, a way for us to reproduce the issue on our end.
  • Please allow up to 12 hours for a response.

    Question on the license?

    If you have questions about buying a license or using the license key, please

    1. Read the information on the Purchase Page first.

    2. Try to find the answer in the Knowledge Base database.

    3. Email us at sales@wftpserver.com if the above fails or in case of urgent problems.

    Lost License Key?

    If you lost your Wing FTP Server license key, please contact us at support@wftpserver.com to retrieve your license. Please give your registration name or email address (for purchasing the license). We will process your request within 12 hours.

    Need testing for your FTP Server?

    We provide an online FTP test service, you can use it to check the status of your FTP server. If there is an error that occurred during the testing, it will output the detailed error information and will give you some suggestions about how to fix it.


    FTP Rush FTP Rush


    If you have problems using FTP Rush, please

    1. Take a look at the Online Help Documents first.

    2. You may visit the Support Forum where our team of dedicated support staff will answer your questions, and loyal users of FTP Rush will share their using experience here.

    3. Email us at support@wftpserver.com


    Wing Gateway Wing Gateway


    If you have problems using Wing Gateway, please

    1. Take a look at the Online Help Documents first.

    2. You may visit the Support Forum where our team of dedicated support staff will answer your questions, and loyal users of Wing Gateway will share their using experience here.

    3. Email us at support@wftpserver.com