Wing FTP Server Wing FTP Server


Need Customer Support?

If you have problems in using Wing FTP Server, please

1. Take a look at the Online Help Documents first.

2. Try to find the answer in the Knowledge Base database.

3. You may visit the Support Forum where our team of dedicated support staff will answer your questions, and loyal users of Wing will share their using experience here.

4. Email us at support@wftpserver.com if the above fails or in case of urgent problems. Please provide the following information while sending emails to us:

  • The version of Wing FTP Server you are using.
  • Your operating system version, such as Windows Server 2008, CentOS 7.0, MacOS 10.5, etc.
  • If the problem occurred with Web Administration or Web Client, please provide the version of the web browser you are using.
  • An as detailed as possible description of the problem. And if possible, a way for us to repeat the problem on our end.
  • Please allow up to 24 hours for a response.

    Question on license?

    If you have questions about buying a license or using the license key, please

    1. Read the information on the Purchase Page first.

    2. Try to find the answer in the Knowledge Base database.

    3. Email us at sales@wftpserver.com if the above fails or in case of urgent problems.

    Lost License Key?

    If you lost your Wing FTP Server license key, please contact us at support@wftpserver.com to retrieve your license. Please give your registration name and registration email address in the letter. We will process your request within 24 hours.

    Need testing for your FTP Server?

    We provide an online FTP test service! You can use it to check the status of your ftp server. If there is any error occurred during the tesing, it will output the detailed error information and will give you some suggestions about how to fix it.


    FTP Rush FTP Rush


    Need Technical Support?

    If you have problems in using FTP Rush, please

    1. Take a look at the Online Help Documents first.

    2. Take a look at the Guide & Tips document.

    3. You may visit the Support Forum where our team of dedicated support staff will answer your questions, and loyal users of FTP Rush will share their using experience here.

    4. Email us at support@wftpserver.com


    Wing Gateway Wing Gateway


    Need Technical Support?

    If you have problems in using Wing Gateway, please

    1. Take a look at the Online Help Documents first.

    2. You may visit the Support Forum where our team of dedicated support staff will answer your questions, and loyal users of Wing Gateway will share their using experience here.

    3. Email us at support@wftpserver.com