We have been uploading SQL databases to our support company, but they continually have problems downloading the files. I've had them try the web version with IE and Wing FTP or other ftp clients, but they have the same problem. I personally think it's a problem with their network, but I'm wondering if any one else has experienced this. The upload does nothing and then times out. The file has been compressed to a .rar and is only 800 mb.
The server log is full of this error: SSH_FXP_STATUS: 550 Can't access file.