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Blank pages - requires hitting enter on URL 2nd time
Posted: Fri Jun 17, 2016 5:23 pm
by david
I just updated to 4.7.3 and now upon logging in/out or any other functions the resulting screen is blank. And if I click on URL and hit enter the screen refreshes and shows up.
So for example if I log in, I get a URL with ..../loginok.html but it's blank. If I click on the URL and hit enter the page will load.
Re: Blank pages - requires hitting enter on URL 2nd time
Posted: Tue Jun 21, 2016 3:30 pm
by FTP
Please make sure it was not caused by the web browser, you can clean the web browser cache, or test it with our demo server:
http://www.wftpserver.com/onlinedemo.htm" rel="nofollow
Re: Blank pages - requires hitting enter on URL 2nd time
Posted: Tue Jun 21, 2016 6:12 pm
by david
Not web browser cache. I have used 3 different systems to test. Used both IE and Chrome with same result.
Re: Blank pages - requires hitting enter on URL 2nd time
Posted: Wed Jun 22, 2016 2:14 am
by FTP
So did you test it with our demo server? If you got the same result, then maybe something blocked the web page visiting, such as the firewall system.
Re: Blank pages - requires hitting enter on URL 2nd time
Posted: Wed Jun 29, 2016 7:56 pm
by david
Yes I tried on test system and it works. So the issue is with our server implementation.
Re: Blank pages - requires hitting enter on URL 2nd time
Posted: Thu Jun 30, 2016 6:48 am
by FTP
Yes, you are right, so it seems your web client is blocked by the firewall (or something else).
Re: Blank pages - requires hitting enter on URL 2nd time
Posted: Thu Jun 30, 2016 10:00 pm
by david
Back to my original point, is why our current version works, but the upgrade causes this issue. Obviously something changed with the new version that is causing this issue.
Re: Blank pages - requires hitting enter on URL 2nd time
Posted: Tue Jul 05, 2016 4:53 am
by FTP
OK, I think such issue was not caused by the new version, you can also test it on the local server machine.