user keeps getting deleted

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user keeps getting deleted

Postby mgworek » Tue May 25, 2010 1:21 pm

Running version 3.4.5 on mac osx server with mysql for the database

I have one user who keeps getting deleted. In the last 2 days, I have had to recreate him 5 times. No one else is getting deleted. We have 1000 users that connect to us every night and never have a problem with them.

This morning, I recreated this user and within 5 min's he was gone.

Any thoughts?
mgworek
 
posts 4
 
joined Tue May 25, 2010 1:18 pm

Re: user keeps getting deleted

Postby mgworek » Tue May 25, 2010 2:22 pm

I noticed that I have 2 users who are getting deleted.
mgworek
 
posts 4
 
joined Tue May 25, 2010 1:18 pm

Re: user keeps getting deleted

Postby FTP » Tue May 25, 2010 3:05 pm

How many user accounts did you create?

I think there are 2 ways for deleting users:
1. Delete user through web admin (or call Lua API)
2. Delete records from Mysql database.

So what did you do? could you tell me more detailed info?
FTP
Site Admin
 
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joined Tue Sep 29, 2009 6:09 am

Re: user keeps getting deleted

Postby mgworek » Tue May 25, 2010 5:19 pm

I have 1100 users created, imported into mysql from a text file.

All but 20 of those automatically connect home every night through a script.

I am the only one who has write rights on the server and the only one who can connect to the database. Our internal staff only has read rights.

2 of my internal staff accounts keep getting deleted. They connect through out the day.
mgworek
 
posts 4
 
joined Tue May 25, 2010 1:18 pm

Re: user keeps getting deleted

Postby FTP » Tue May 25, 2010 5:35 pm

It sounds very strange, always that two staff accounts? but why not other accounts? did they make a special operation on your server?
FTP
Site Admin
 
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joined Tue Sep 29, 2009 6:09 am

Re: user keeps getting deleted

Postby mgworek » Tue May 25, 2010 6:04 pm

It's strange to me to.

All they can do is ftp in and upload files/create directories all within their folder. That's it.

Is there anything I could look for in the logs?
mgworek
 
posts 4
 
joined Tue May 25, 2010 1:18 pm

Re: user keeps getting deleted

Postby FTP » Tue May 25, 2010 6:23 pm

OK, please send an email to us, attach all your log files, and tell me that two staff's name.
FTP
Site Admin
 
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joined Tue Sep 29, 2009 6:09 am


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