Downloading Large Databases

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rosereed
Posts: 2
Joined: Mon Oct 04, 2010 3:08 pm

Downloading Large Databases

Post by rosereed »

We have been uploading SQL databases to our support company, but they continually have problems downloading the files. I've had them try the web version with IE and Wing FTP or other ftp clients, but they have the same problem. I personally think it's a problem with their network, but I'm wondering if any one else has experienced this. The upload does nothing and then times out. The file has been compressed to a .rar and is only 800 mb.

The server log is full of this error: SSH_FXP_STATUS: 550 Can't access file.
FTP
Site Admin
Posts: 2072
Joined: Tue Sep 29, 2009 6:09 am

Re: Downloading Large Databases

Post by FTP »

So did you try the FTP download? If you will still fail with FTP, I think maybe it is caused by your network.
rosereed
Posts: 2
Joined: Mon Oct 04, 2010 3:08 pm

Re: Downloading Large Databases

Post by rosereed »

I didn't try it myself this time, but last time I tried it a few times and it worked every time. The user tells me that he was able to successfully get the file after a dozen attempts. Just wondering if this has happened before.
FTP
Site Admin
Posts: 2072
Joined: Tue Sep 29, 2009 6:09 am

Re: Downloading Large Databases

Post by FTP »

Yes, so that's good. Sometimes network issue will cause download failure.
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