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Wing FTP Server Service stops working

Posted: Sat Jul 16, 2011 1:25 pm
by McHerold
Hello, i have a problem with my trial version.
My Server runs with Windows 7 SP1 64-bit version.
My problem is: the server stops working after 3 or 2 hours.
The Wing FTP Service doesn't start anymore, after i started it, it instantly stopped.
Here are my tries to solve the problem:
1.complete deinstalled Wing FTP Server,cleaned registry, after reinstallation i had the same Problem
2.installed it on my other computer (Win 7 SP1 64-bit), same problem
I am interested in a full version, but it should work perfectly before I buy it.

Re: Wing FTP Server Service stops working

Posted: Sat Jul 16, 2011 2:22 pm
by FTP
Please make sure you downloaded the latest version from our website.

Re: Wing FTP Server Service stops working

Posted: Sun Jul 17, 2011 11:30 am
by McHerold
I have the latest: 3.8.8.
Downloadet it directly from your homepage.

Re: Wing FTP Server Service stops working

Posted: Sun Jul 17, 2011 11:44 am
by FTP
Please send your configuration and log files to us, just compress the folder "/Data" and "/Log".

Re: Wing FTP Server Service stops working

Posted: Sun Jul 17, 2011 12:51 pm
by McHerold
Sent the data to your support emailadress.
I noticed that the Wing FTP Server service doesn't even start after reinstallation.
He is always stopped and i am not able to start it, because he deactivates itself all the time.
In the Windows event logs are no entries about that.

Re: Wing FTP Server Service stops working

Posted: Sun Jul 17, 2011 1:54 pm
by McHerold
Well, I think I solved the problem.
I think there was an error in the WING FTP Server service, but the deinstallation tool and my registry cleaners did not remove it properly,the service was still in the registry.
After I deleted this service, restarted and reinstalled the Wing FTP Server the service works.
But I don't know the reason for this problem.

Re: Wing FTP Server Service stops working

Posted: Sun Jul 17, 2011 2:23 pm
by FTP
Great! You solved your problem by yourself!