Wing FRTP Server Crash

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Wing FRTP Server Crash

Postby bstone » Thu May 05, 2011 8:02 pm

We've had the product installed for the past 6 months or so and the last couple of days the FTP server has crased a couple of times. No indication of the cause was found in the server logs or the var messages. We are running on RH Linux. The Domain log juyst stops logging and none of the other logs indicate any problem but the Wingftp server process is down.

Any advice as to where to look to troubleshoot?
bstone
 
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Re: Wing FRTP Server Crash

Postby FTP » Fri May 06, 2011 2:42 pm

Are you running the latest version 3.8.0? If you are not, just upgrade to the latest version.

And you can send your server logs to our support email box, just compress the entire folder "/Log".
FTP
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Re: Wing FRTP Server Crash

Postby ko40670 » Fri May 06, 2011 7:18 pm

We are running 3.7.2. The administrator site contains a "Install Update" link. Can we do this while users are on the system?
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Re: Wing FRTP Server Crash

Postby FTP » Sat May 07, 2011 7:10 am

Please check out this article: viewtopic.php?f=5&t=10
FTP
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Re: Wing FRTP Server Crash

Postby bstone » Thu Jun 02, 2011 6:12 pm

Is this a known issue and the upgrade solves it? This issue is happening again and the software is not writing any information in the logs about the cause of the crash.
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Re: Wing FRTP Server Crash

Postby FTP » Fri Jun 03, 2011 2:37 am

Yes, please make sure you have upgraded to the latest version, the latest version fixed a SSL bug with SMTP configuration, this bugs may cause server crash.

You can check the release notes here: http://www.wftpserver.com/serverhistory.htm#gotop
FTP
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Re: Wing FRTP Server Crash

Postby bstone » Wed Jun 08, 2011 8:16 pm

Please describe in detail the upgrade process. We see an Install Update button on the License tab. The assumption is this is what we need to select in order to perform the update. Please describe what happens when we select that button so we can plan when and how to perform the upgrade.
bstone
 
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Re: Wing FRTP Server Crash

Postby FTP » Thu Jun 09, 2011 3:12 pm

bstone wrote:Please describe in detail the upgrade process. We see an Install Update button on the License tab. The assumption is this is what we need to select in order to perform the update. Please describe what happens when we select that button so we can plan when and how to perform the upgrade.


Please check out this KB article: viewtopic.php?f=5&t=10
FTP
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Re: Wing FRTP Server Crash

Postby bstone » Thu Jun 09, 2011 3:22 pm

Already saw that article. Not very descriptive.

Where do we need to copy the upgrade version to on the file system?
What does # 4 mean? Does it mean hit the Install update button on the license tab? if so what happens?

1) Download the latest version from: http://www.wftpserver.com/download.htm.
2) Backup your data files to a safe place (copy the whole "/Data" directory).
3) Stop the Wing FTP Server service.
4) Install the new version without any change.
bstone
 
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Re: Wing FRTP Server Crash

Postby FTP » Thu Jun 09, 2011 3:24 pm

It will look like the first installation, download the installation package, then install it. Is it clear?
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