Page 1 of 1

user keeps getting deleted

Posted: Tue May 25, 2010 1:21 pm
by mgworek
Running version 3.4.5 on mac osx server with mysql for the database

I have one user who keeps getting deleted. In the last 2 days, I have had to recreate him 5 times. No one else is getting deleted. We have 1000 users that connect to us every night and never have a problem with them.

This morning, I recreated this user and within 5 min's he was gone.

Any thoughts?

Re: user keeps getting deleted

Posted: Tue May 25, 2010 2:22 pm
by mgworek
I noticed that I have 2 users who are getting deleted.

Re: user keeps getting deleted

Posted: Tue May 25, 2010 3:05 pm
by FTP
How many user accounts did you create?

I think there are 2 ways for deleting users:
1. Delete user through web admin (or call Lua API)
2. Delete records from Mysql database.

So what did you do? could you tell me more detailed info?

Re: user keeps getting deleted

Posted: Tue May 25, 2010 5:19 pm
by mgworek
I have 1100 users created, imported into mysql from a text file.

All but 20 of those automatically connect home every night through a script.

I am the only one who has write rights on the server and the only one who can connect to the database. Our internal staff only has read rights.

2 of my internal staff accounts keep getting deleted. They connect through out the day.

Re: user keeps getting deleted

Posted: Tue May 25, 2010 5:35 pm
by FTP
It sounds very strange, always that two staff accounts? but why not other accounts? did they make a special operation on your server?

Re: user keeps getting deleted

Posted: Tue May 25, 2010 6:04 pm
by mgworek
It's strange to me to.

All they can do is ftp in and upload files/create directories all within their folder. That's it.

Is there anything I could look for in the logs?

Re: user keeps getting deleted

Posted: Tue May 25, 2010 6:23 pm
by FTP
OK, please send an email to us, attach all your log files, and tell me that two staff's name.